Join our team.

• Answers and transfers phone calls, screening when necessary.
• Welcomes and directs visitors and clients.
• Maintains filing systems as assigned.
• Retrieves information as requested from records, email, minutes, and other related documents;prepares written summaries of data when needed.
• Responds to and resolves administrative inquiries and questions.
• Coordinates and schedules travel, meetings, and appointments for managers or supervisors.
• Prepares agendas and schedules for meetings.
• Records and distributes minutes or other records for meetings.
• Maintains office supplies and coordinates maintenance of office equipment.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

• High School Diploma, Associates or Bachelor's degree in related field preferred or combination of education and experience.
• 2+ years of experience in an administrative role.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Highly responsive.
• Resourceful – the ability to figure things out.
• Ability to successfully pass a background check.
• Team player, we really mean this! This is a cornerstone of our culture.
• Excellent customer service skills and a “can do” attitude.
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
• Be punctual, dependable, goal oriented, and able to receive constructive coaching.
• Reliable transportation.

• Competitive pay
• Part-time position, 28-30 hours per week

• Perform security reviews, identify gaps in security architecture.
• Verify that application software/network/system security postures are implemented as stated, document deviations, and recommend required actions to correct those deviations.
• Support Security Analysts by performing incident response activities (containment and eradication) when escalation is needed
• Verify and update security documentation reflecting the application/system security design features.
• Deploy, support, and manage Network Security Monitoring (NSM), Endpoint Detection and Response (EDR), and Vulnerability Management solutions.
• Deploy, Manage, support, and secure compliance driven on-premises environments and cloud environments in Microsoft GCC High.
• Ensure that plans of actions and milestones or remediation plans are in place for vulnerabilities identified during risk assessments, audits, inspections, etc.
• Perform remediation and remediation management on identified vulnerabilities in cloud and on-premises environments
• Define and document how the implementation of a new system or new interfaces between systems impacts the security posture of the current environment.
• Support necessary compliance activities (e.g., ensure that system security configuration guidelines are followed, compliance monitoring occurs).
• Assess the effectiveness of security controls, implement security controls, and manage security controls
• Assess all the configuration management (change configuration/release management) processes and support their management
• Employ secure configuration management processes.
• Deploy, manage, and support Network Access Control (NAC), Application Control, and Data Loss prevention solutions
• Provide advice on project costs, design concepts, or design changes.
• Provide input on security requirements to be included in statements of work and other appropriate procurement documents.
• Translate proposed capabilities into technical requirements.
• Configure and optimize network hubs, routers, and switches for security monitoring
• Design and implement group policies and access control lists to ensure compatibility with organizational standards, business rules, and needs.
• Maintain baseline system security according to organizational policies.
• Manage cybersecurity system/server resources including performance, capacity, availability, serviceability, and recoverability.
• Apply security policies to meet security objectives of the system.
• Ensure that cybersecurity-enabled products or other compensating security control technologies reduce identified risk to an acceptable level.
• Implement specific cybersecurity countermeasures for systems and/or applications.
• Characterize and analyze network traffic to identify anomalous activity and potential threats to network resources.
• Coordinate with enterprise-wide cyber defense staff to validate network alerts.
• Coordinate with Cyber Security Analysts to manage and administer the updating of rules and signatures (e.g., intrusion detection/protection systems, antivirus, and content blacklists) for specialized cyber defense applications.
• Perform system administration on specialized cyber defense applications and systems (e.g., antivirus, audit and remediation) or Virtual Private Network (VPN) devices, to include installation, configuration, maintenance, backup, and restoration.
• Build, install, configure, and test dedicated cyber defense hardware.
• Create, edit, and manage network access control lists on specialized cyber defense systems (e.g., firewalls and intrusion prevention systems).
• Identify potential conflicts with implementation of any cyber defense tools (e.g., tool and signature testing and optimization).
• Employ approved defense-in-depth principles and practices (e.g., defense-in-multiple places, layered defenses, security robustness).
• Deployment, Configuration, and support of Conditional Access Control (CAC) and Mobile Device Management (MDM) Solutions

• Minimum 5 years of paid experience in a similar role or roles that provide a significant overlap of skills required to perform day-to-day job functions
• Experience in Microsoft GCC High and GovCloud Environments and implementing security controls on those specific platforms, including conditional access control
• Experience in deployment, management, and configuration, of NSM, MDR, EDR, XDR, UEM, MDM, NAC, Application Control, Phishing and Vulnerability Management solutions
• Expert Level understanding and application of networking principals in production environments
• Expert Level understanding and application of Modern Operating system management and deployment methodologies
• Formal education or certifications that support and reinforce skills required for performance of day-day job duties
• Highly responsive.
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Ability to document work and maintain accurate records.
• Resourceful – the ability to figure things out.
• Ability to create documentation when needed.
• Ability to successfully pass a background check.
• Team player, we really mean this! This is a cornerstone of our culture.
• Positive attitude, no really, we mean this too.
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each client.
• Be punctual, dependable, goal oriented, and able to receive constructive coaching.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee/client use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
• Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software.
• Image, install, and maintain end user computers and devices.
• Create and manage Active Directory, email, and phone system accounts.
• Install, support, and maintain client printing environment. 
• Provide virus/malware protection and remediation.

• Minimum 5 years of paid experience in a similar role or roles that provide a significant overlap of skills required to perform day-to-day job functions
• Maintain professional appearance and conduct at all times. 
• Adheres to company work practices.
• Establishes and maintains effective working relationships with colleagues, clients, vendors, and management. 
• Documents work processes as required.
• Performs other duties as assigned.

• Minimum 5 years of paid experience in a similar role or roles that provide a significant overlap of skills required to perform day-to-day job functions
• High school diploma; 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Excellent customer service skills and “can do” attitude.
• Highly response.
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Ability to document work and maintain accurate records.
• Resourceful – the ability to figure things out.
• Ability to troubleshoot and support basic PC/MAC functions.
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
• Punctual, dependable, goal oriented, and able to receive constructive coaching.
• Adherence to privacy regulations and privacy considerations for clients.
• Ability to communicate effectively in the English language in-person, by phone, or in writing.
• Adherence to all policies and procedures, including, but not limited to: standards for safety, attendance, punctuality, and personal appearance.
• Experience and skills with Microsoft Technologies include AD, Exchange, Outlook, and Office; Mac OS; smartphones (IOS/Android troubleshooting); Google Apps; Office365; LAN device configuration, and basic networking knowledge.

• Adequate to perform job duties in person and over the telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• p; Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
•   Requires occasional lifting and carrying items weighing up to 10 pounds unassisted
• Requires frequent bending, reaching, and repetitive hand movements (specifically keyboarding    and writing), standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Solidd TECHNOLOGY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER

• Produces client elation with our services, as evidenced by consistently high CSAT scores ( >=95%), overwhelmingly positive feedback comments and clients’ willingness to serve as a reference to new prospects.
• Communicates directly with client POCs/Stake Holders.
• Coaches and mentors’ Pod/Team Leaders - responsible for as-needed feedback sessions and regularly scheduled reviews in accordance with policy.
• Demonstrates the ability to properly address items based on priority and severity in line with Service Level Agreements.
• Converts needs into formal tickets within ticketing system.
• Ensures the team is highly responsive and competent during all business hours, responding to all forms of inquires from our clients within management’s expectations.
• Recognizes and values the contribution of supervised staff.
• Sets training objectives for the team that align with business needs and raise competencies.
• Maximizes team efficiency and utilization in a way that delivers the outstanding customer service through a scalable structure.
• Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis.
• Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals.
• Escalate issues as needed to Engineering team.
• Prepares and maintains SOPs and documentation for team, company, and end users.
• Coordinates phone coverage over the internal call center.
• Directs and supervises Logistics section and functions.

• Improves customer service quality and overall effectiveness by proactively studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Monitors issues and ensures that Service Level Agreements are met.
• Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
• Communicates and collaborates with management effectively to provide and analyze metrics and reports.
• Provide data and reporting of KPI’s and other metrics in ad-hoc, weekly, monthly, and as needed. Will drive Ticket Deep Dive and develop strategies for improvement.
• Establish/maintain metrics required to measure and determine operational readiness of the help desk and analyze help desk performance.
• Provide status reports, as required, detailing the Help Desk to include performance and effectiveness measurements as required.

• A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering or other related field. (Desired)
• Minimum - 5 years of related experience. (Required)
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Ability to document work and maintain accurate records.
• Resourceful – the ability to figure things out.
• Ability to create documentation when needed.
• Ability to successfully pass a background check.
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each client.
• Be punctual, dependable, goal oriented, and able to receive constructive coaching.

• Excellent Salary
• Company provided health, vision. and dental insurance
• Company provided short term/long term disability and life insurance
• Paid Time Off
• 401(k) retirement plan and match
• Certification test reimbursement program

• Full-time

• From $90,000.00 per year

• 8-hour shift
• Monday to Friday

• Maintains accurate real time status of company and clients IT assets across multiple systems
• Responsible for executing the damaged device repair process
• Properly inventories and resets devices received from clients
• Follows up with clients to ensure devices are returned from clients in allotted timeframe
• Manages par levels of peripherals
• Ships, receives, and tracks company and client equipment
• Ensures proper billing of all shipping costs to proper client
• Works with procurement to order equipment when par levels are low
• Provides asset reports on an as requested basis
• Provides feedback and improvements to processes
• Maintains the storage room in a safe logical manner
• Maintain professional appearance and conduct at all times
• Adheres to company work practices
• Establishes and maintains effective working relationships with colleagues, clients, vendors, and management
• Documents work processes as required
• Performs other duties as assigned

• Associates degree with 2 years of experience, or 4 years of experience and/or training; or equivalent combination of education and experience
• Strong understanding of the organization’s goals and objectives
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on listening
• Strong documentation skills
• Ability to absorb and retain information quickly
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment
• Adherence to all policies and procedures, including, but not limited to standards for safety, attendance, punctuality, and personal appearance.

• Excellent pay
• Company provided health, vision, and dental insurance
• Company provided short term/long term disability and life insurance
• Paid Time Off
• 401(k) retirement plan and match
• Certification test reimbursement program

• Full-time

• $36,000.00 - $42,000.00 per year

• 8 hour shift

• Creates accurate product and service quotes/proposals for clients and prospects
• Executes company and client purchases
• Manages equipment delivery expectations
• Partners with engineers to ensure proper parts, licenses, and SOWs are included in quotes/proposals
• Completes end of month agreement invoice (product) reconciliation · Responsible for processing all company and client equipment renewals (SSL, warranty, etc.)
• Acts as backup to Inventory, Asset, and Shipping Specialist
• Creates T&M projects from proposals
• Maintain professional appearance and conduct at all times
• Adheres to company work practices
• Establishes and maintains effective working relationships with colleagues, clients, vendors, and management
• Documents work processes as required
• Performs other duties as assigned

• Associates degree with 2 years of experience, or 4 years of experience and/or training; or equivalent combination of education and experience
• Strong understanding of the organization’s goals and objectives
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on listening
• Strong documentation skills
• Ability to absorb and retain information quickly
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment
• Adherence to all policies and procedures, including, but not limited to standards for safety, attendance, punctuality, and personal appearance.

• Excellent pay
• Company provided health, vision, and dental insurance
• Company provided short term/long term disability and life insurance
• Paid Time Off
• 401(k) retirement plan and match
• Certification test reimbursement program

• Full-time

• $40,000.00 - $48,000.00 per year

• 8 hour shift

• Meet monthly, quarterly and annual sales and activity quotas
• Develop and execute a multi-faceted prospecting plan through cold calling, emailing and leveraging personal contacts.
• Set up meetings with potential clients, conduct general need assessments, identify timeline, budget, and closure probabilities
• Sell services by establishing contact and developing relationships with prospects, recommending our predefined technology stack and solutions
• Prepare and deliver appropriate presentations related to products and services
• Guide prospects through the entire sales cycle and close business
• Prepare individual reports, summarizing information related to sales and activities
• Participate on behalf of the company in exhibitions or conferences
• Participate in weekly sales meetings
• Accurately forecast annual, quarterly, monthly and weekly revenue streams
• Present clients with proposals that address business requirements

• Minimum 5 years of paid experience in a similar role or roles that provide a significant overlap of skills required to perform day-to-day job functions
• Experience in Microsoft GCC High and GovCloud Environments and implementing security controls on those specific platforms, including conditional access control
• Experience in deployment, management, and configuration, of NSM, MDR, EDR, XDR, UEM, MDM, NAC, Application Control, Phishing and Vulnerability Management solutions
• Expert Level understanding and application of networking principals in production environments
• Expert Level understanding and application of Modern Operating system management and deployment methodologies
• Formal education or certifications that support and reinforce skills required for performance of day-day job duties
• Highly responsive.
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Ability to document work and maintain accurate records.
• Resourceful – the ability to figure things out.
• Ability to create documentation when needed.
• Ability to successfully pass a background check.
• Team player, we really mean this! This is a cornerstone of our culture.
• Positive attitude, no really, we mean this too.
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each client.
• Be punctual, dependable, goal oriented, and able to receive constructive coaching.

• Excellent Salary with commission, on target earnings $100k-$150k
• Company provided health, vision. and dental insurance
• Company provided short term/long term disability and life insurance
• Paid Time Off
• 401(k) retirement plan and match

• Full-time

• $100,000.00 - $150,000.00 per year

• Monday to Friday

• Commission pay

• We’re not sure exactly how to say this, but generally speaking, we want you to have fun and do good.
• Make our clients' day. Seriously, we love our clients, and we want them to enjoy working with us. 
• Follows all company policies and protocols in the normal course of business.
• Provides timely and effective technical, operations, and training support of end user computers and devices onsite and/or by telephone or email.
• Responsible for supporting clients as a member of our high touch team, both on client sites (in the NOVA / DC Metro area) as well as from our office in Dumfries.
• Responsible for designing, implementing, managing, and servicing our clients’ networks and critical systems.
• Resolve escalated issues from the Help Desk team and provide technical mentorship.
• Implementation, troubleshooting, and resolution of various technologies and systems, including by not limited to: 
  • Microsoft Azure, Hyper-V, Server Virtualization
  • Microsoft Server 2019, 2016, 2012 and other Operating Systems
  • Active Directory Group Policies
  • Active Directory Security
  • Microsoft O365 and M365
  • TCP-IP Networking
  • Backup and Disaster Recovery Solutions
  • Cisco ASA and Meraki Firewalls, VPNs and Security Solutions
  • Cloud Technologies
  • Voice Over IP (VOIP) Solutions
  • Systems Management Tools
• Research and document processes to support ongoing projects.
• Write and organize documentation.
• Be awesome!

• Minimum 5 years of paid experience in a similar role, experience in an MSP environment preferred.
• Highly responsive..
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Ability to document work and maintain accurate records.
• Resourceful – the ability to figure things out.
• Demonstrated technical skillset and experience.
• Ability to create documentation when needed.
• Ability to successfully pass a background check.
• Team player, we really mean this! This is a cornerstone of our culture.
• Positive attitude, no really, we mean this too.
• Excellent customer service skills and a “can do” attitude. .
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client. .
• Be punctual, dependable, goal oriented, and able to receive constructive coaching..
• Reliable transportation..

• Bachelor’s degree in a related discipline or equivalent experience
• Technical certifications from Microsoft, Cisco, VMware, Dell and other top solutions are highly desirable.
• Knowledge of MSP tools - ConnectWise
• Office365 / M365
• Azure / AWS
• Datto

• Excellent Salary
• Company provided health, vision. and dental insurance
• Company provided short term/long term disability and life insurance
• Paid Time Off
• 401(k) retirement plan and match
• Certification test reimbursement program