The term Managed Service Provider doesn’t cut it for Solidd. We prefer Managed Service Partner — that’s what we think of when we call ourselves an MSP. Creating that partnership-level bond with clients requires trust, the first thing we build before any Solidd IT solution is in place. Building that trust means knowing the people depending on our expertise, knowing who we are working for. Only then can we accurately determine your organization’s needs and design, develop and deploy a solution — one that works from the start, and is able to adapt to the future.
The Solidd D4O process to client success begins with Discovery. Our experts will meet with you and gather information to better understand your current strategy, pain points and identify your business needs. Our detailed evaluation will allow us to discover opportunities and tailor a solution to meet your unique business goals and objectives.
We take the information gathered in the discover step and we will work together to design a solution that aligns with and meets the demands of your business.
After we design the solution that meets all your unique business and technical prerequisites, our implementation team will work to deploy the solution quickly and with minimal disruption.
Our solution is backed and delivered by world-class customer service provided by highly skilled technology experts. We are going to be there to help your users, to make sure your systems are running, to empower your managers to know what the possibilities are – we’re with you every step of the way.
Our proven process doesn’t end with delivery. We proactively manage, monitor and report on the overall health of your IT infrastructure. These ongoing measurements allows us to plan ahead and monitor all your IT needs so that we can continually optimize and exceed your expectations.
We deliver exceptional solutions and services to organizations who choose to align with a trusted technology partner.
Your success is our success and the surest path to success is to give. We believe that changing our focus from getting to giving – putting our client’s interests first and continually adding value to their lives – ultimately leads to unexpected returns.
Work can be fun, fulfilling, and exciting. We enjoy the work that we are fortunate to do, and the people we are fortunate to do it with. We believe enjoy the ride translates to a friendly work environment where people come to work through choice and look forward to Monday.
Anything worth doing is worth doing right. Integrity is the foundation for everything we do. We work hard to deliver as much value as possible to our clients and that is built on the core value of always doing the right thing.
We possess an inner strength that allows us to remain dedicated to a purpose, idea or task. We treat difficult tasks as learning experiences instead of potential failures. Stick-to-itiveness empowers us to hold on when the problem appears too challenging, to try again differently, to not let go, and to not give up when achieving our goals.
We are not aiming for satisfaction, we’re aiming for “elation”. Mere satisfaction sets the bar too low for our liking and honestly, goes against our DNA. Our people, who are specifically recruited for their excellent service and communication, are our greatest differentiators. Sure, we know the technical stuff. Of course, we are professional. But our primary focus is the client experience at every touch point. It’s not just what we do, it’s how we do it.
We deliver unrivaled experiences and solutions that result in competitive advantages.
